Amazon Policies

Updates  Starting September 30, 2020, Amazon will automatically cancel any order which is not shipped and confirmed within 7 business days after the “ship by” date detailed in the “Sold, ship now” notification email. Sellers can set this date by modifying your Handle Time, but please be aware this date is part of the delivery time […]

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Amazon defines two types of Buyer-Seller Messages: Permitted Messages and Proactive Permitted Message. Both are considered direct communication with buyers.  Permitted Messages: Communications necessary to complete an order or respond to a customer service inquiry.  Proactive Permitted Message: Communications initiated by sellers that are not responses to a buyer’s question. Before April 2020, Amazon sellers were able […]

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